R999 Game Privacy Policy

1Who We Are

R999 game is an online betting and gaming platform serving users in Pakistan. The platform offers sports betting — with a strong focus on cricket, the Pakistan Super League (PSL) and T20 internationals — alongside live casino, slots, bingo and other gaming products. All services are provided in PKR and the platform is designed specifically for Pakistani users.

This Privacy Policy explains how r999 game handles personal data collected from registered users and visitors to the platform. It applies to data collected through the website, the mobile app and any other channel through which you interact with r999 game. By using the platform, you agree to the practices described in this policy.

2Information We Collect

R999 game collects personal information in two main ways — information you provide directly when registering and using the platform, and information collected automatically through your use of the service.

Information you provide directly:

• Full name and date of birth (required to verify your identity and confirm you are 18 or above).
• Contact details including your mobile number and email address.
• Username and password for your r999 game account.
• Payment information — including your JazzCash account number, Easypaisa wallet details, Raast ID, bank account details or card information used for PKR deposits and withdrawals.
• Identification documents if requested as part of the account verification process.
• Any information you submit when contacting support.

Information collected automatically:

• Device information including device type, operating system and browser version.
• IP address and approximate location data derived from it.
• Session activity — pages visited, features used, bets placed and time spent on the platform.
• Cookie and tracking data — see the Cookies section below for full details.

3How We Use Your Data

Every piece of data r999 game collects is used for a specific purpose related to operating the platform, keeping it secure and providing you with a better experience. The table below summarises the main uses.

R999 game does not use your personal data for any purpose beyond what is described here. Your data is not sold, rented or traded to third parties for their own marketing use under any circumstances.

4Payment & Transaction Data

All financial transactions on r999 game are processed in Pakistani Rupees (PKR). The platform works with established Pakistani payment providers — including JazzCash, Easypaisa, Raast, bank transfer and card processors — to handle deposits and withdrawals securely.

Payment data is handled with the highest level of care. R999 game does not store full card numbers on its own servers. Payment credentials are processed through the relevant payment provider's secure infrastructure. What r999 game retains is a transaction record — the amount, date, method and status — which is kept for account management and security purposes.

• Your JazzCash, Easypaisa or Raast account details are used only to process your requested transactions and are not shared beyond what is necessary for that purpose.
• Bank account and card details provided for withdrawals are stored securely and used only for sending funds back to you.
• Transaction history is available in your account dashboard and is retained for the period described in the Data Retention section.

5Cookies & Tracking

R999 game uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how users interact with the site. Cookies are small text files stored on your device when you visit the platform.

Types of cookies used:

• Essential cookies: Required for the platform to function. These handle your login session, security tokens and basic navigation. You cannot opt out of these while using r999 game.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how users navigate the platform — which sections are visited, how long sessions last, and which features are most used. This helps improve the platform for Pakistani users.
• Marketing cookies: Used with your consent to show you relevant promotions — for example, enhanced odds on upcoming PSL fixtures or cricket series you follow.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not stop you from using r999 game but may affect some personalisation features.

6Sharing Your Information

R999 game does not sell your personal data to anyone. There are, however, limited situations where your information is shared with trusted third parties who help operate the platform. In every case, these parties are bound by strict confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared.

• Payment processors: JazzCash, Easypaisa, Raast and other payment providers receive the minimum information needed to process your PKR deposits and withdrawals.
• Identity verification services: If you are asked to verify your identity, a third-party verification provider may process your ID documents securely on our behalf.
• Technology and hosting providers: Companies that provide server infrastructure, database management and platform software may process data in the course of providing those services.
• Analytics providers: Anonymised, aggregated usage data may be processed by analytics tools to help improve platform performance and user experience.
• Legal requirements: R999 game may disclose personal data if required to do so by law or in response to a valid legal request from an authority. In such cases, only the minimum necessary information is disclosed.

7Data Retention

R999 game retains your personal data only for as long as is necessary for the purposes described in this policy. Once your data is no longer needed, it is securely deleted or anonymised.

• Active accounts: Your account data is retained for as long as your account remains open and active.
• Closed accounts: Following account closure, basic account records and transaction history are retained for a period of five years for security, fraud prevention and dispute resolution purposes.
• Transaction records: PKR deposit and withdrawal records are kept for five years from the date of the transaction.
• Support communications: Records of your interactions with the support team are retained for two years from the date of the last communication.
• Marketing data: If you opted in to receive promotional communications, this data is kept until you withdraw consent or unsubscribe.

You can request deletion of your personal data at any time by contacting support. Deletion requests are processed subject to any retention obligations that may legally require us to keep certain records for a minimum period.

8Data Security

Keeping your data safe is a core responsibility for r999 game. The platform uses a combination of technical and operational safeguards to protect your personal information from unauthorised access, alteration, disclosure or loss.

• Encryption: All data transmitted between your device and r999 game is encrypted using TLS (Transport Layer Security). Your account password is stored in hashed form — never as plain text.
• Access controls: Access to personal data within r999 game is restricted to staff who need it to do their jobs. Access logs are maintained and reviewed regularly.
• Secure payment handling: Payment data is processed through PCI-compliant payment provider infrastructure. Full card numbers are never stored on r999 game servers.
• Session security: Your account session automatically expires after a period of inactivity. You can also log out manually from any device.
• Fraud monitoring: Automated systems monitor for unusual account activity, unusual deposit or withdrawal patterns and suspicious login attempts.

While r999 game takes these measures seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials and log out when using a shared device.

9Your Rights

You have meaningful rights over your personal data held by r999 game. These rights are summarised below. To exercise any of them, contact the support team using the details in Section 12.

• Right to access: You can request a copy of the personal data r999 game holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you have the right to request that it be corrected. Many details can be updated directly in your account settings.
• Right to deletion: You can request that your personal data be deleted. We will action this subject to any legal retention requirements that may apply.
• Right to restrict processing: In certain circumstances, you can ask r999 game to limit how your data is used while a dispute or review is ongoing.
• Right to withdraw consent: Where data processing is based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting your account.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.

10Children's Privacy

R999 game is strictly an adults-only platform. No person under the age of 18 is permitted to register or use the platform in any way. R999 game does not knowingly collect personal data from anyone under the age of 18.

If you believe that a minor has registered on r999 game or that personal data belonging to a minor has been collected, please contact support immediately. Any account identified as belonging to a person under 18 will be closed and any associated data deleted in line with our retention procedures. We recommend that parents and guardians use device-level parental control tools to help prevent underage access to betting and gaming platforms.

11Changes to This Policy

R999 game may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable requirements. When changes are made, the "last updated" date at the top of this page will be revised. For significant changes, registered users will be notified via email or an in-platform notification.

Continued use of r999 game after a policy update takes effect constitutes your acceptance of the revised policy. If you do not agree with an update, you should stop using the platform and request account closure. We encourage you to review this page periodically so you are always aware of how your data is being handled.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, the r999 game support team is here to help. Reach out using the details below.